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Orders

What is the status of my order?
You will receive an email with tracking information once your order has been processed and shipped. After receiving your confirmation email, you can check the status of your order here at any time. Just use the same email you placed the order with, as well as the order number you received in your confirmation email.

You can always check your order's status here. If you have concerns about your order, please reach out to our support team at info@eva-nyc.com.

Why am I not able to add more than 4 units of a product to my cart?
We apologize for any inconvenience this may have caused. Our current shopping policy restricts the purchase of each product to a maximum of 4 units. If you’d like to request an increase in units purchased, please feel free to contact us at info@eva-nyc.com. We’re here to help!

When will I or my recipient receive their Eva NYC gift card?
Gift cards are electronic and may take up to 24 hours to be delivered. Be sure to check your spam/junk and promotions folder, too! The gift card is activated immediately upon delivery.

Shipping

How long will it take for my order to ship?
All Eva NYC orders are processed during business days (Monday through Friday) from 8:30am-5:30pm ET, excluding major holidays.

Please allow 1-2 business days for order processing. Shipping can take up to 3-6 business days. Please allow additional processing time during higher volume periods (such as sales or holidays).

Does Eva NYC ship internationally?
Unfortunately, we do not ship internationally. We also do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands or any other U.S. territories at this time. Please reach out to our support team at info@eva-nyc.com for any questions.

Returns, Exchanges, and Refunds

How do I return an item?
If you are not totally satisfied with your eva-nyc.com purchase, we’ll happily accept returns within 30 days of receipt. Returns are free and easy

Please submit your return or exchange request here.

Can I return an item purchased in store?
Unfortunately, we only provide refunds for products purchased directly from eva-nyc.com. Any product purchased at an in-store retailer must be contacted directly.

For more information, please check out our Terms of Use here.

Subscriptions

How can I make edits to my subscription order?
You can skip, pause, or cancel your subscription order any time. You can do so by logging into your account here or reaching out to our support team at info@eva-nyc.com.

Can I change or update my subscription?
You can change the frequency of your shipments, add or edit products, skip your next delivery, change your delivery address, change payment methods, and more by logging into your account.

Can I apply a discount code to my subscription?
You cannot apply additional discount codes to your subscription order because your auto-renewal offer is already 15% off. To review the full terms of our Subscription policy, please see details here.

Eva NYC Products

Are Eva NYC products cruelty-free?
Eva NYC never tests on animals. To show our commitment to being cruelty-free, Eva NYC is Leaping Bunny Certified.

Are Eva NYC products formulated without sulfates and parabens?
All hair care products are formulated without sulfates* parabens phthalates, or animal products (and are vegan).

When do my products expire?
Our haircare products, with the exception of aerosols, have a ‘Period After Opening’ which you can find written in the little jar symbol on the back of the package. The Period After Opening determines the number of months the product stays fresh after the package is first opened. Depending on the product, it could be between 12-24 months. Aerosols do not have a ‘Period After Opening’ since their contents are never exposed to the environment.

How do I register my tool?
To register your Eva NYC tool, please visit our Product Registration page here. You do not need to register your warranty to make a claim, but it may be helpful if you lose your proof of purchase.

How do I make a warranty claim?
To make a warranty claim, please visit our Warranty page here. All warranty returns must include proof of purchase from an authorized retailer.

Where are Eva NYC products made?
Our haircare products are produced in the United States. Our hair tools are made in China.

Afterpay

What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

How do I use Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Afterpay and the bag value must be between $35 - $1000

Where can I use Afterpay?
Afterpay can only be applied to purchases made on our website. We do not ship internationally.

How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can’t pay an Afterpay installment?
If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. For more details, please see terms and conditions: Afterpay.

When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Visit our Terms of Use for more information by clicking here.

Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on eva-nyc.com using Installments by Afterpay. Bag value must be between $35 - $1000 to use Afterpay

What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Afterpay?
If you have changed your mind, you can return your Afterpay purchase in store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is error or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s

Privacy Policy which can be found at afterpay privacy policy. If you have any questions about your Afterpay account, please contact Afterpay directly.