Policies

Eva NYC respects your privacy concerns and values our relationship. This Privacy Policy describes the types of personal information we collect from our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

RULES & REGULATIONS OF EVA'S 7 DAYS OF GIVEAWAYS

ONE ENTRY PER PERSON. NO PURCHASE IS NECESSARY TO ENTER OR WIN.

  1. Eligibility: Sweepstakes (the “Sweepstakes”) is open only to those who sign up at the online sweepstakes page and who are 18 years of age as of the date of entry. The sweepstakes is only open to legal residents of the United States unless otherwise noted on the contest page and is void where prohibited by law. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited.

  2. Number of Entries: Contestants will earn one (1) entry by liking the 7 Days of Giving post, tagging three (3) friends, following Eva NYC and all other participating brands included in our 7 Days of Giving Posts on Instagram. Any evident tampering with entries will result in immediate disqualification of all entries associated with, and referred by, the contestant.

  3. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Eva NYC, as final and binding as it relates to the content. The Sweepstakes is subject to all applicable federal, state and local laws in the United States.

  4. Sweepstakes Period:12/10/2018 12AM EST to 12/24/2018 11:59PM EST.

  5. How to Enter: The Sweepstakes must be entered by submitting an entry using the online form provided on this Sweepstakes site. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Eva NYC. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Eva NYC.

  6. Prizes: Winners will receive the prize or prizes indicated on the contest page. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor’s discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Eva NYC to use winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

  7. Odds: The winners are chosen at random.

  8. Winner selection and notification: 1 winner of the Sweepstakes will be selected in a random drawing for each of the “seven (7) days of giving” posts under the supervision of the Sponsor. Winners will be notified via email to the email address they entered the Sweepstakes with within five (5) days following the winner selection. Eva NYCshall have no liability for a winner’s failure to receive notices due to winners’ spam, junk e-mail or other security settings or for winners’ provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 7 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR’S SOLE DISCRETION) WILL RESULT IN SUCH WINNER’S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

  9. Rights Granted by you: By entering this content you understand that Eva NYC, anyone acting on behalf of Eva NYC, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner’s name, portrait, picture, voice, likeness, image or statements about the Sweepstakes, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.

  10. Terms: Eva NYC reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, Eva NYC may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Eva NYC. Eva NYC reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions. Eva NYC has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, Eva NYC reserves the right to seek damages from any such person to the fullest extent permitted by law. By entering the Sweepstakes you agree to receive email newsletters periodically from Eva NYC. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.

  11. Limitation of Liability: By entering you agree to release and hold harmless Eva NYC and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant’s participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.

  12. Disputes: THIS SWEEPSTAKES IS GOVERNED BY THE LAWS OF United States AND New York, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes which cannot be resolved between the parties and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in New York having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys’ fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased.

  13. Sponsor:  The Sponsor of the Sweepstakes is Eva NYC unless otherwise noted.

 

EXCHANGE POLICY

Thank you for shopping with us. If you are not happy with your purchase you may return unused items within 7 days of receipt.

Please note online discounts are applied at checkout. They are valid on eva-nyc.com purchases only. Not valid in conjunction with any other offer or promotions. Unfortunately, we cannot make any adjustments to prior purchases. Not valid for cash.

If an exchange will not be made and a refund is requested, a 15% restocking fee from the total amount paid for the order (excluding sales tax) will be charged. Please take a moment to read and complete the Return & Exchange form and enclose it with your return or exchange.

Please note we only provide refunds for products purchased directly from our website. If you would like a refund for a product that was not purchased on this website please contact the retailer directly.

CANCELLATION POLICY

If you wish to cancel your order before we have packed or dispatched the order, you may notify Eva NYC by email at info@eva-nyc.com.

SHIPPING POLICY

We ship directly to the following countries: Algeria, Angola, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Namibia, Niger, Nigeria, Puerto Rico, Rwanda, São Tomé and Principe, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, United States, Zambia, Zimbabwe For inquiries in countries not listed above, please contact your specific country’s distributor, for a list of distributors click here.

Please allow 3-4 days for processing of your order. Then, subsequent shipping notification will advise you via email of your tracking information. 

DISCLAIMER
Any claim made online or in print referring to "3x stronger hair" refers to a specific formula currently available at Coscto stores only. *Keravis protein complex is scientifically proven to deliver 3X stronger hair using proprietary test methods. For best results, use Eva NYC Clean It Up Shampoo and Soften Up Conditioner together. Keravis is a registered trademark of the Groda Group of Companies.

PRIVACY POLICY

Eva NYC respects your privacy concerns and values our relationship. This Privacy Policy describes the types of personal information we collect from our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it at our website. Our products are available for sale in retailers. Personal information collected in these locations is not provided to Eva NYC. This Privacy Policy does not address the information practices of retailers or salons in which our products are sold. They may have their own privacy notices or policies, which we strongly suggest you review when you provide them with your personal information. We are not responsible for their information practices. When you visit this site, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

Information That You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site. The types of personal information you may provide to us includes:

• Contact information (such as name, postal address, email address, and mobile phone number)
• Age and date of birth
• Gender
• Username and password
• Payment information (such as your payment card number, expiration date, delivery address, and billing address)

How We May Use The Information

We may use the information you provide to:

• Send you promotional materials or other communications
• Process your payment card transactions
• Create and manage your online account
• Respond to your inquiries
• Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
• Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
• Comply with applicable legal requirements, relevant industry standards and our policies

We also may use the information in other ways for which we provide specific notice at the time of collection.

Information We Collect by Automated Means

When you visit this site, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

Technologies We Use

Cookie, We Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Services

We may use third party web analytics services on this site. Such third party web analytics service providers may include, but is not limited to, Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie and any other third party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

HOW WE USE THE INFORMATION COLLECTED BY AUTOMATED MEANS

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our We also may use the information in other ways for which specific notice is provided at the time of collection.

Information We Share

We do not sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

Our Affiliates

Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us at info@eva-nyc.com.

Postal Mail Opt-Out

You can ask Eva NYC to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us at info@eva-nyc.com.

Social Networking Application Opt-Out

To remove or delete our apps from your social networking account, follow the instructions from the social network:
Facebook: https://www.facebook.com/help/?faq=170585223002660
(provided by the Facebook Help Center.)

Geo-Location Information

We may ask you for your geo-location via our mobile application. You may choose not to share your geo-location details by adjusting your mobile device’s location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

Withdrawing Consent

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an email to info@eva-nyc.com.

Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.

Children’s Privacy

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at info@eva-nyc.com or telephone at 866-833-3444. You also may write to:

Eva NYC
300 Meserole St.
Brooklyn, NY 11206
United States